The Government of India’s Helpline for Handloom Weavers ‘ Bunkar Mitra’ launched by the Union Textiles Minister Smt. Smriti Zubin Irani on December 25, 2016 on the occasion of “Good Governance Day†went live yesterday.
The Minister congratulated the Development Commissioner (Handlooms) and appreciated the time-bound manner in which the helpline is designed to addressed to respond to weavers’ queries and grievances.
Interacting with an official of the call centre housing the helpline agents, the Minister said that the helpline is a great mix of technology, youth and tradition.
The helpline provides a single point of contact to handloom weavers across the country for addressing queries and providing guidance. This helpline can be accessed by dialing the toll free number 1800-208-9988.
The services available through this helpline will be: Assistance on technical issues, Guidance for raw material supply, availing credit facility, quality control, access to marketing linkages and Information about various schemes and procedure to avail benefits.
As weavers can call from anywhere in India, from any number, the Minister urged the officials of the Ministry to monitor issues on which maximum complaints are received, so that corrective actions can be taken accordingly.
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