As on date, there is no single point of contact where weavers can seek solutions for their technical issues/problems. The Ministry of Textiles has decided to establish a 'Bunkar Mitra-Handloom Helpline Centre' where professional queries of weavers will be answered by the experts in the field.

Currently there are 28 Weavers' Service Centres (WSCs) functioning across the country to provide technical assistance to handloom weavers in improving their skills. But for seeking assistance, weavers have to personally visit the WSCs. The helpline centre will help to overcome these problems.

To set up this helpline, online bids were called by the ministry following e-procurement process. M/s. MSD (I) P. Ltd., Bhopal has been selected as an agency for providing Handloom Helpline Centre and LOI was issued on 30.11.2016. The call centre will be operationalised within a month.

Initially the Bunkar Mitra-Handloom Helpline Centre' will be provided help to weavers in 7 languages viz., Hindi, English, and 5 other regional languages (Telugu, Tamil, Kannada Bengali and Assamese). This helpline will function from 10.00 a.m. to 6 p.m.